terms & conditions
All quilts and clothing by Britta Rouse are made almost entirely of vintage, reclaimed textiles and clothing. This secondhand nature of the textile means that they can contain irregularities, markings/stains or signs of wear. This adds to the character of the piece but doesn’t hinder its’ quality. If a quilt or item of clothing is marked or showing signs of wear, this will be noted in the description or visible in the imagery and reflected in the price.
Britta Rouse offers repairs of quilts/garments should any unexpected faults occur. Please get in touch via email@example.com to discuss your options.
If you have received the correct order and are unsatisfied with the fit of a garment or the quality of a quilt, I am happy to accommodate a return within 2 days of receiving it. The garment/quilt must be unworn, unwashed, and undamaged, with tags still attached and will be exchangeable for a web store credit. Once I receive the item, you will be given a credit of the same price as the returned garment/quilt. Exchanges can be accommodated on a case by case basis. If you wish to exchange for a different item, please include this information in an email and I will do my best to accommodate your request based on availability.
For both quilts and clothing, please wash by hand or by machine on a gentle and cold cycle. Always dry naturally. Colours may fade over time but this is not a fault. The quilting stitch may catch on sharp items, buttons, pets nails etc. so please take care of this, repairs of this nature are available.
For commissioned (custom order) pieces, a non-refundable deposit is required to secure the order. The deposit amount is negotiable but cannot be refunded.
After paying a deposit I will be in contact with you to design your custom order. Thereafter, a quote with the final design will be sent for your approval. Once approved, the production phase will begin, and design changes cannot be made thereafter. Quilt designs are kept within the realm of a Britta Rouse 'style', therefore not all designs outside of this are possible. More examples of potential designs are available via my portfolio.
Please allow 4-8 weeks for production of all custom orders. Sourcing secondhand textiles during COVID lockdowns can become very difficult, therefore additional delays can occur.
local and international shipping is available.